Luware Nimbus for Microsoft Teams is a new addition to the portfolio of newbetech solutions

Professional customer communication directly in Microsoft Teams without complex integration

Microsoft Teams is increasingly becoming the central platform for collaboration, telephony, and communication in many companies. With Direct Routing for Microsoft Teams, we already connect professional voice communication systems from Mitel or ecotel communication AG to the Microsoft Teams solution.

With Luware Nimbus, we are expanding our portfolio to include powerful features for intelligent call distribution, call routing, and contact centre management. Luware Nimbus integrates directly into the Microsoft Teams environment, adding professional routing and service functions. Teams remains the central user interface.

The consistent further development of our voice solutions

For us, Luware Nimbus is the logical next step in the evolution of our existing solutions for Mitel communication products, ecotel cloud.phone , and Microsoft Teams. Many companies increasingly want to consolidate their communication in Teams but still require professional features for switchboards, service numbers, call groups, and customer service. Nimbus bridges this gap between modern Teams telephony and the functionalities of traditional communication platforms.

More than classic Teams telephony

Luware Nimbus intelligently distributes incoming inquiries based on availability, responsibility, or qualifications. Flexible call flows, IVR menus, opening hours, announcements, and overflow strategies enable customised control of customer communication. The Nimbus Attendant Console complements these features with a modern operator workstation offering presence information, calendar data, contact search, and various transfer options. For more demanding requirements, comprehensive contact centre functions are also available, including skill-based routing, agent, and supervisor capabilities.

Transparency and integration

Real-time dashboards and historical reports provide transparency regarding call volume, availability, wait times, and service quality. Further analysis can be performed using tools such as Microsoft Power BI. Existing CRM and ticketing systems can also be integrated. Microsoft Power Automate allows for the automation of additional processes and the direct integration of relevant customer data into communication workflows.

Microsoft Teams + Direct Routing + Luware Nimbus

With Luware Nimbus, we are consistently expanding our Microsoft Teams solutions – from telephony and professional call distribution and routing to contact centres, reporting, and process integration. This creates a modern, scalable communication solution for our customers within the familiar Microsoft environment – with fewer isolated solutions and significantly enhanced customer service and accessibility options.

Luware Nimbus - Reporting und Statistics Data

Do you want to extend Microsoft Teams with professional routing, call centre, or contact centre features? Contact us. We'd be happy to advise you.