The following highlights demonstrate how Luware Nimbus specifically enhances Microsoft Teams with key features for professional customer communication. 

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• Seamless Microsoft Teams integration – Luware Nimbus integrates directly into Microsoft Teams and enhances the existing communication environment with professional features for customer service, call routing and contact centres.

• Intelligent call distribution – Incoming enquiries are automatically routed to the appropriate staff members or teams based on availability, responsibility or qualifications.

• Flexible call flows and routing – Customised call menus, opening hours, announcements, queues, call transfers and overflow strategies can be flexibly adapted to the organisation’s requirements.

• Professional operator console – The Luware Nimbus Attendant Console supports staff in routing calls quickly and easily – including presence display, calendar view, contact search and various transfer options.

• Contact Centre and Omnichannel – For demanding customer service environments, Nimbus offers powerful contact centre functions with skills-based routing, agent and supervisor functions, and the integration of additional communication channels.

• Reporting and real-time dashboards – Real-time and historical metrics provide transparency regarding call volumes, availability, waiting times and service quality, and support the continuous optimisation of customer communication.

• Integration of existing systems – CRM, ticketing and other business solutions can be integrated into communication processes. Additional workflows and processes can be automated via Microsoft Power Automate.

• Flexible and scalable – Thanks to its modular design, Luware Nimbus can be deployed to meet specific requirements and flexibly scaled up as needs grow.